Support Request

Please note that the Help Desk cannot assist with password resets or account information over email due to FERPA regulations. Please call the Help Desk for assistance. 

 

Student / Employee
Technology Assistance
 Call us: 928-226-4357
 Contact Form  Email Us

 Visit Us: Lone Tree and Fourth Street Campuses near the Computer Labs

 Canvas Issue? Reach out to Canvas' support directly using the "Help" menu in Canvas.

Employee
Submit a Ticket
 ITS Support / Help Desk Ticket
 Facilities & Maintenance Ticket
 Marketing & Communications Ticket

 

Looking for support for another department or area?

View our Contact Us page for phone numbers and contact forms.

Contact ITS Help Desk

  928-226-4357

 Email

 Contact Form

 

Support Hours (Phone/Email)

Mon - Thur 8 am - 9 pm
Fri 8 am - 6 pm
Sat 8 am - 4 pm
Sun Closed
 In-Person Help Desk & Computer Lab Hours

Recurring Banner Maintenance Window:

ITS has scheduled a Banner maintenance window Wednesday mornings from 12:00 a.m. – 7:00 a.m. During this time Banner services (Self Service Banner, DegreeWorks, Banner Forms) may be unavailable.

 

DegreeWorks Login Error

Users experiencing the error "This user does not have permission to access Dashboard" can use the following workaround: on the same page with the error, click the link stating "Log out then try again". On the next page, click the link stating "Sign in again". DegreeWorks should now be available for use. For any questions or additional assistance, contact the ITS Help Desk.