Password Information

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Last Updated: Monday, 28 August 2017

For information on your Comet ID password, and your Banner password review our FAQ's below.

Comet ID Password

• Q: How do I reset my Comet ID password through myCCC (Student/Employee)?

  Through the myCCC portal, students, faculty, and staff can reset their Comet ID account passwords with ease. For information on how to use this password reset tool, view the myCCC Password Reset PDF Guide by clicking here. 
  
  If you have an expired password, you must contact the Help Desk to reset it before signing into myCCC to setup security questions. 
  
  For any questions on this tool, you can contact the Help Desk at (928) 226 - 4357
  
  _{*If you setup security questions for a password reset tool prior to September 12th, 2016, that tool has be discontinued and you must setup questions again using the myCCC password reset tool.}

• Q: How do I reset my Comet ID password through Webmail (Employee)?

  To use Webmail to reset the Comet ID password, you must be an active employee.

  You can access the Webmail Reset PDF guide by clicking here. 

• Q: How do I reset my Comet ID password through Windows (Student/Employee)?

  Once you are signed into a Windows machine, you can press "CTRL+ALT+DEL" again and choose the option "Change a Password."

  For more information on this function, view #3 the Windows 10 PDF Guide.

• Q: I'm a new student, what is my password?

  A students initial password is the students 6 digit birthday (MMDDYY format). The student will be required to change their initial password after first login to myCCC.

• Q: How often will I need to change my password?

  The maximum password age for a user is 120 days. (~4 months) This policy setting determines the period of time (in days) that a password can be used before the system requires the user to change it.
  Once your password expires, you will be prompted to change it if you login to the following services:

  • College Computers (Students/Employees)
  • myCCC (Students/Employees)
  • Webmail (Employees)
  • Intranet (Employees)

  The following services will NOT prompt you to change your expired password and will just give an error:

  • Canvas
  • Self Service Banner
  • Other services with the Comet ID

Banner Password

• Q: What do I do if I forgot my Banner password?

  If you have forgotten you password, please contact the ITS help desk so they can generate a new password for you. You can reach the ITS Help Desk at (928) 226 - 4357

• Q: How do I update my Banner password?

  To update your Banner password, use the “Change Banner Password” link on the right hand side of the Banner session window.

   

  

  
  If you have not updated your password in the last 120 days, you will receive a warning after logging into Banner INB, “ORA-28002: the password will expire within 7 days (screenshot below).” One the 7th day you will be forced to update your password.

   

  

• Q: My Banner account has been locked. How do I unlock it?

  

  There can be various different reasons on why your Banner account has been locked. The most common is if you type the wrong Banner password in more than 5 times in a row you will be temporarily locked out of Banner for 10 minutes. After 10 minutes you can try again.

  If you have forgotten you password, please contact the ITS help desk so they can generate a new password for you. You can reach the ITS Help Desk at (928) 226 - 4357