ITS Help Desk

NOTICE: Please note that the Help Desk cannot assist with password resets or account information over email due to FERPA regulations. If you need assistance with these issues call 928-226-4357 .

News & Alerts (1)

DegreeWorks Login Error

Users experiencing the error "This user does not have permission to access Dashboard" can use the following workaround: on the same page with the error, click the link stating "Log out then try again". On the next page, click the link stating "Sign in again". DegreeWorks should now be available for use. For any questions or additional assistance contact the ITS Help Desk.


Recurring Banner Maintenance Window:

ITS has scheduled a Banner maintenance window Wednesday mornings from 12:00 a.m. – 7:00 a.m. During this time Banner services (Self Service Banner, DegreeWorks, Banner Forms) may be unavailable.

The ITS Help Desk is here to help with any technical difficulties you may be experiencing. For the most frequently asked questions, view the FAQ section below.


Frequently Asked Questions