Event Calendar
Keys to Great Customer Service
In customer service, your job is to make your customers happy- both external and internal customers, such as employees.
We will cover the 4 Key Principles of Great Customer Service:
- Service- Attitude- Consistency- Teamwork
As well as 3 Steps to Providing Excellent Customer Service:
1. Give!2. Add!3. Exceed!
The goal is to get the guest to want to come back and to tell their friends to visit your business.
Learn from hospitality industry expert, Wally Rande, who has been teaching in Hotel and Restaurant Management for over 30 years.
Register Here
We will cover the 4 Key Principles of Great Customer Service:
- Service- Attitude- Consistency- Teamwork
As well as 3 Steps to Providing Excellent Customer Service:
1. Give!2. Add!3. Exceed!
The goal is to get the guest to want to come back and to tell their friends to visit your business.
Learn from hospitality industry expert, Wally Rande, who has been teaching in Hotel and Restaurant Management for over 30 years.
Register Here
Location Grand Canyon Railway & Hotel
235 N Grand Canyon Blvd
Williams, AZ 86046
235 N Grand Canyon Blvd
Williams, AZ 86046
Date:
Thursday, March 23, 2023, 10:00am - 11:30am