Information Technology Services is here to help!
Track-IT Tickets and Spring 2017 ITS Survey Results:
28 IT work orders were completed last week; 4 being closed within the hour; 7 new orders opened.
In our Fall 2017 Help Desk Survey, 97% of students responding (n=56) reported that they received help in a timely manner during their last request for assistance.
In the same survey, 100% of employees (n=70) reported that they received help in a timely manner during their last request for assistance.
For full survey comparison results, view our Survey Result PDF.
Introducing Office 365:
Microsoft Office 365 with ProPlus (free downloads of MS Office to your home computers) is now available to employees. With this you will be able to self-register for Office 365, as well as download Microsoft Office 2016 on up to 5 personal devices for free.
If you wish to participate please go to Microsoft and self-register on the Office 365 registration page with your CCC employee email. Once you are registered you will get an email from Microsoft with a link to allow you to login to your Office 365 portal. Note this is only available for employees at this time. Student access will be provided at a later date.
For instructions on how to create an account and download Office 2016, visit our instructions page on the CCC website.
Please allow for 1-2 business days for ITS to add the Professional Plus Office to your account, at which point you will have access to the same Office products you have on campus on your personal devices free of charge.
The dangers of spam email continue. If unsure, don’t click! If you are unsure of an email, contact the Help Desk. If you inadvertently clicked a link in one of these emails, it is imperative that you contact the Help Desk immediately (928-226-4357). Viruses and malicious code could be installed and be propagated across the College network. This is a great risk to our systems and our data, and ultimately our students and employees.
Reminder: Did you take your cyber security training yet from Safe Colleges? It is easy, fun, and informative! Visit the Safe Colleges page to look at the training today.