Code of Conduct and Ethical Principles

These principals have been adopted from the  National Association of Student Financial Aid Administrators Statement of Ethical Principles  

Code of Conduct

An institutional financial aid professional is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, a financial aid professional should:

  • Refrain from taking any action for his or her personal benefit.
  • Refrain from taking any action he or she believes is contrary to law, regulation, or the best interests of the students and parents he or she serves.
  • Ensure that the information he or she provides is accurate, unbiased, and does not reflect any preference arising from actual or potential personal gain.
  • Be objective in making decisions and advising his or her institution regarding relationships with any entity involved in any aspect of student financial aid.
  • Refrain from soliciting or accepting anything of other than nominal value from any entity (other than an institution of higher education or a governmental entity such as the U.S. Department of Education) involved in the making, holding, consolidating or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory body or as part of a training activity of or sponsored by any such entity.
  • Disclose to his or her institution, in such manner as his or her institution may prescribe, any involvement with or interest in any entity involved in any aspect of student financial aid.

Ethical Principals

The primary goal of the financial aid professional is to help students achieve their educational potential by providing appropriate financial resources. To this end, this Statement provides the Financial Aid Professional with a set of principles that serves as a common foundation for accepted standards of conduct.

The Financial Aid Professional shall:

  • Be committed to removing financial barriers for those who wish to pursue post-secondary learning.
  • Make every effort to assist students with financial need.
  • Be aware of the issues affecting students and advocate their interests at the institutional, state, and federal levels.
  • Support efforts to encourage students, as early as the elementary grades, to aspire to and plan for education beyond high school.
  • Educate students and families through quality consumer information.
  • Respect the dignity and protect the privacy of students, and ensure the confidentiality of student records and personal circumstances.
  • Ensure equity by applying all need analysis formulas consistently across the institution's full population of student financial aid applicants.
  • Provide services that do not discriminate on the basis of race, gender, ethnicity, sexual orientation, religion, disability, age, or economic status.
  • Recognize the need for professional development and continuing education opportunities.
  • Promote the free expression of ideas and opinions, and foster respect for diverse viewpoints within the profession.
  • Commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof.
  • Maintain the highest level of professionalism, reflecting a commitment to the goals of the National Association of Student Financial Aid Administrators.

Members of the Office of Student Financial Aid are prohibited from:

Engaging in any revenue-sharing arrangements on FFELP loans

Soliciting or accepting gifts other than of nominal de minimis value from lenders, guarantors, and servicers of education loans. The term gift means any gratuity, favor, discount, entertainment, hospitality, loan, or other item having a monetary value of more than a de minimis amount. The term includes a gift of services, transportation, lodging, or meals, whether provided in kind, by purchase of a ticket, payment in advance, or reimbursement after the expense has been incurred.

The following are not considered gifts:

  • Standard material, activities, or programs related to a loan, default aversion, default prevention, or financial literacy, such as a brochure, a workshop, or training.
  • Food, refreshments, training, or informational Material furnished to an officer or employee of an institution, or to an agent, as an integral part of a training session that is designed to improve the service of a lender, guarantor, or servicer of education loans to the institution, if such training contributes to the professional development of the officer, employee, or agent.
  • Favorable terms, conditions, and borrower benefits on an education loan provided to a student employed by the institution if such terms, conditions, or benefits are comparable to those provided to all students of the institution.
  • Entrance and exit counseling services provided to borrowers to meet the institution's responsibilities for entrance and exit counseling as required by the HEA as long as the institution's staff are in control of the counseling and specific lender's products and services are not promoted.
  • Philanthropic contributions to an institution from a lender, servicer, or guarantor of education loans that are unrelated to education loans or any contribution from any lender, guarantor, or servicer that is not made in exchange for any advantage related to education loans.
  • State education grants, scholarships, or financial aid funds administered by or on behalf of a State.

Contracting and consulting arrangements between an officer or employee of CCC and a lender of an affiliate of a lender, except that institutional employees who are not in the financial aid office can serve on the boards of directors of lenders, guarantors, and servicers of education loans if these employees do not have loan responsibilities or the institution has a has a written conflict of interest policy that clearly keeps the employee from participating in any decision of the board regarding education loans at the institution. Similarly, the bill allows, under certain conditions, officers, employees and agents of a lender, guarantor, and servicer of education loans to serve as a trustee of an institution.

Assigning, through award packaging or other methods, a first-time borrower's loan to a particular lender or refusing to certify, or delaying certification of, any loan based on the borrower's selection of a particular lender or guaranty agency.

Participating in "opportunity pool loans" which is defined as requesting or accepting any offer of funds for private educational loans in exchange for the institution of higher education providing the lender with a specified number of loans or loan volume, or a preferred lender arrangement for Title IV loans. This does not include any private loan that is guaranteed by an institution (i.e., a recourse loan).

Receiving staffing assistance with financial aid or via a call center, but permits lenders to provide staffing services on a short-term, nonrecurring basis to assist institutions with financial aid-related functions during emergency situations or for office staff professional development or for providing educational counseling, financial literacy, or debt management materials to borrowers as long as such materials disclose to borrowers the name of the lender that provided or assisted in the preparation of the materials.

Receiving anything of value from the lender for participation on an advisory board, except reimbursement for reasonable expenses incurred in serving on such advisory board, commission or group.



Compliance Information

Federal regulations require that colleges provide specific consumer information about the school and financial aid to enrolled and prospective students. Individuals may request a free, printed copy of this page (CCC College Compliances and Consumer Information) by visiting the Office of Student Financial Aid at 2800 S. Lone Tree Road, Flagstaff AZ 86005.

Cost of Attendance

Cost of Attendance is based on a 9-month academic year (Fall + Spring). To calculate an average cost per semester, divide the totals in this table by two. You can also use our  Netprice Calculator to assist you in comparing our costs to other colleges. For differential tuition amounts, please see  Tuition Pricing. CCC financial aid develops CCC's Cost of Attendance components using tuition amounts approved by the District Governing Board and by student surveys which are distributed to all enrolled students on an annual basis. 



2022-23 Cost of Attendance at CCC for an academic year by enrollment status



(12 + credits)

3/4 time

(9 - 11 credits)

1/2 time

(6 - 8 credits)

< 1/2 time

(5 credits or less)

Average CCC Tuition & Fees for In-District Arizona Residents  $2712.00  $2034.00  $1356.00  $1130.00
Average CCC Tuition & Fees for Out-of-District Arizona Residents  $3254.40  $2440.80  $1627.20  $1356.00
Average CCC WUE Tuition & Fees  $4068.00  $3051.00  $2034.00  $1695.00
Average CCC Non-Resident Tuition & Fees      $9492.00  $7119.00  $4746.00  $3955.00

Other costs to consider when you are attending CCC

Average Cost of Books & Supplies  $1352.00 $1014.00 $676.00 $563.00
Average Cost of Room & Board  $11639.00 $11639.00 $11639.00 $0.00
Average Cost of Transportation  $2525.00  $2525.00  $2525.00 $2525.00
Average other Personal Costs

Average yearly costs by residency type

In-District Arizona Resident average yearly costs


Out-of District Arizona Resident average yearly costs 


WUE average yearly costs


Non-Resident average yearly costs 




Disclosure of Involvement

In order to provide service to our constituents, CCC Financial Aid staff partner with numerous organizations. In the interest of full-disclosure and to alleviate potential perceptions of conflicts of interest, we inform the public through this website that we work with the following organizations which may directly or indirectly affect CCC students:


As of July 1, 2010 all Colleges participating in student loans do so through the Department of Education's Direct Loan Program.  Loan Servicer's  are able to help students manage the repayment of their student loan, we encourage students to maintain contact with their  Loan Servicer  to ensure they remain current with their loan.

If you have any questions on our involvement with other financial aid entities, please contact  This email address is being protected from spambots. You need JavaScript enabled to view it. .


Mission and Ethics Statement

Dear Students, Parents, Faculty and Staff:


The Office of Student Financial Aid and Veterans Services is here to help students make the best decisions for funding their education. Financial Aid comes in many forms, including scholarships, waivers, grants, loans and work-study.


Our mission is: To provide consistent and equitable financial aid services in support of student success. We support the mission, vision and values of Coconino Community College.


As financial aid administrators, we learn and follow a series of complex federal and state regulations and ensure that our actions follow law and model strong ethical standards. As a staff, the Coconino Community College Office of Student Financial Aid has read and adopted the National Association of Student Financial Aid Administrators (NASFAA) Code of Conduct and Ethical Principles and the Arizona Student Loan Code of Conduct which are linked below.  We have also read and understand the CCC conflict of interest policy, code of conduct and core values also found linked below.


In ensuring integrity of our financial aid programs, our office regularly discusses ethical issues facing our profession. We minimally review our Code of Conduct and ethics on an annual basis. New staff are oriented to appropriate ethical practices in financial aid. Staff members in our office who are knowingly related to CCC students are prohibited from awarding financial aid to their relatives and are instructed to allow other staff to manage the awarding of aid.


CCC Financial aid staff do not steer students to private loans or lenders and we recommend students apply for federal financial aid first using the  FAFSA


Federal Student Aid is to be used for education related expenses. For more information please visit the  Federal Student Aid page . CCC Financial Aid employees are prohibited from entering into revenue-sharing arrangements with lenders, guaranty agencies, or loan servicers and from receiving gifts of greater than a nominal value from them. We are prohibited from being contract agents/ consultants for lenders and from receiving staffing assistance from lenders. We also do not participate in loan advisory boards for compensation. More details on our Code of Conduct are listed in the links below.


Our office takes financial aid fraud and abuse seriously. Students attempting to falsify information on the FAFSA or misrepresenting factors to our office that impact financial aid eligibility are reported to the  Office of Inspector General .  Financial aid is intended for those in need of it based on their economic circumstances, and we take steps to ensure the integrity of our programs are not jeopardized. We have a fraud prevention in place to detect abuses of financial aid and work with the Office of Inspector General to preserve the integrity of financial aid programs. Falsifying information on the FAFSA or submitting purposefully false information to our office can result in significant fines and imprisonment.


I hope that you find your experience with CCC and the Office of Student Financial Aid to be a positive one. I am available to hear your comments, concerns and compliments.

Please feel free to contact me at 928-226-4219 or at This email address is being protected from spambots. You need JavaScript enabled to view it. .


Bob Voytek




Net Price Calculator

Find your estimated cost of attendance by using our Net Price Calculator found here.