Dental Office Manager

Dental Office Manager Photograph
Dental Office Manager

This course is 100% online
Start anytime!

This course is 100% online | Start anytime!

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Online Dental Office Manager Training


Become a Dental Office Manager


Dental Office Managers ensure the smooth flow of patient care and business administration in a dentist's office or dental clinic. They communicate with patients, manage finances and human resources and oversee patient records and coding. This 100% online course will prepare you to serve as a Dental Office Manager, including office procedures along with dental terminology and anatomy.


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Job Outlook for Dental Office Managers

  • According to the US Bureau of Labor Statistics (BLS), job demand for Administrative Services Managers is expected to grow by 6% between now and 2029. This is faster than overall growth for all jobs, as the BLS forecasts that the records and information management fields will especially grow during that time period.
  • According to, Dental Office Managers earn $22.91 per hour or around $46,000 per year, on average. Early-career Dental Office Managers earn around $17.00 per hour. With experience, many earn close to $30.00 per hour, plus bonuses.


Dental Office Manager FAQs


Dental Office Managers are responsible for the smooth flow of patients, documentation and finances in a dentist's office. They oversee staffing, handle budgets and financial reports, and organize patient records and coding. Many also schedule visits, greet patients and manage human resources.



In addition to standard productivity applications such as word processors and spreadsheets, many dental offices use programs designed specifically for practice management. These specialized packages help Dental Office Managers track and manage workflows for patient visits and electronic records, insurance reimbursements, lab testing and dental imaging. This course includes instruction on the popular DENTRIX software suite.


Course Objectives

  • Learn dental terminology
  • Become proficient with scheduling and recall systems
  • Communicate effectively with patients and coworkers
  • Perform inventory management and equipment maintenance
  • Learn advanced features of Microsoft Word to work with documents
  • Learn the advanced functions for working with Excel workbooks.
  • Account for inventory and fixed assets and depreciation
  • Learn various accounting functions in QuickBooks, including how to set up, save and secure QuickBooks files


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Prerequisites and Requirements

You should be proficient in keyboarding, have a basic understanding of a word-processing computer program (Microsoft Word is recommended), and have a command of English grammar and punctuation. You should be comfortable in a Windows environment, and have the ability to launch and close activities and navigate to information stored on the computer. They should also have an ability to manage files and folders. No dental office work experience is required.



I. Administrative Dental Assistant
The Dental Profession
Interpersonal and Communication Skills
Dental Healthcare Team Communication
Patient Relations
Records Management
Patient Clinical Records
Information Management
Patient Clinical Records
Information Management
Scheduling and Recall Systems
Dental Patient Scheduling
Dental Insurance Processing
Financial Management
Financial Arrangements and Collection Procedures
Office Equipment and Inventory
Computers in the Dental Office
Employment Strategies

II. Professional Bookkeeping with QuickBooks 2018 (Software Included)
Bookkeeping Concepts
Payroll, Partnerships, and Corporations
The Journal and The Ledger
Special Journals and the Worksheet
Financial Statements and Closing the Books
Merchandising Accounts
Depreciation and Checking Accounts
Petty Cash and Interest
Payroll, Partnerships, and Corporations
QuickBooks – Introductory Concepts
QuickBooks – Intermediate Concepts
Microsoft Word 2016
Intermediate Microsoft Word 2016
Advanced Microsoft Word 2016
Microsoft Excel
Introduction to Microsoft Excel
Intermediate Microsoft Excel 2016
Advanced Microsoft Excel 2016
Using Pivot Tables
Auditing Worksheets
Data Tools



Cindy Lamkin

Cindy Lamkin has been employed in the dental field for over 20 years. She graduated from the University of South Dakota with a degree in dental hygiene and holds Registered Dental Assistant and Registered Dental Hygienist credentials. In addition to practicing clinical hygiene, she has also worked in dental office administration and treatment coordination. Her career includes general dentistry, as well as specialty practices of periodontics, endodontics, pedodontics, and orthodontics.


Wade Lindenberger

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm. Before becoming a consultant, Wade was Divisional Controller for one of the leading health and fitness club chains in the world. He has also been Internal Audit Manager and Divisional Controller for a division of a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor for courses at Coopers & Lybrand and UC San Diego and is currently an adjunct professor at the University of San Diego School of Business. He is a member of the American Institute of Certified Bookkeepers' Advisory Board.


Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.


Registration and Enrollment

This course is open enrollment. You can register and begin any time.


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