Disability Grievance Process
This procedure was established to comply with the ADA/Section 504 mandate to “provide for prompt and equitable resolution of complaints alleging any action that would be prohibited.”
If a student does not agree with a recommended accommodation, or has been denied accommodation(s), the student may file a complaint through the Disability Resources Complaint Process. An individual needing accommodation(s) to participate in this complaint process should contact the Director of Human Resources (504/ADA Compliance Officer) for assistance.
A faculty or a staff member who does not agree with an accommodation recommendation for a student should contact the Disability Resources Coordinator immediately. A faculty or staff member may also utilize the complaint process. A faculty or staff-initiated complaint cannot delay the implementation of an accommodation which Disability Resources believes to be in compliance with ADA.
1. The following steps have been outlined to address complaints or grievances:
- If informal discussions with College personnel have not resolved the issue, the individual shall submit a written or recorded complaint to the Director of Student Services or his/her designee, within ten working days of the event(s) that triggered the complaint.
- The Director of Student Services or his/her designee shall meet with the individual within ten working days of the receipt of the complaint.
- If this meeting does not resolve the complaint, the Director of Student Services, or his/her designee, will forward the written complaint, within three working days of the meeting, to the Director of Human Resources (504/ADA Compliance Officer).
- Within ten working days of receiving the official complaint, the Director of Human Resources (504/ADA Compliance Officer), or his/her designee, will appoint an ad hoc committee to investigate the complaint. This committee will be chaired by the Human Resources Director or his/her designee. The investigation will proceed promptly.
- Within five working days following the conclusion of the investigation, the chair of the ad hoc committee will provide its recommendation to the College President.
- Within fifteen working days of the receipt of the recommendations from the committee, the College President will make a decision regarding the complaint and provide a written notice of the decision to all parties involved.
Disability Resources Scholarship
The link to the Life, Liberty and Independence Scholarship is now available online. The deadline for you to turn it in is March 24th.
The eligibility requirements are as follows:
Must have and maintain cumulative 2.0 GPA or higher
Must be enrolled in at least one in-person class
Must be registered with the CCC Disability Resources Office
For scholarship application please visit CCC Foundation Scholarship Opportunities.
The scholarship recipient will receive the award at the Life, Liberty and Independence Expo on April 2nd.
Alexandra Purchase, M.S.
Disability Resources Coordinator
Yvone Rascon, MSW
Disability Resources Specialist II
DR Office Clerk
Information For Faculty
Disability Resources at CCC promotes an inclusive educational environment. We believe in fostering student success by providing students access to the college experience. One of our goals is to collaborate with instructors in an effort to assist them in complying with the ADA and Section 504 of the Rehabilitation Act. Our office is available to provide consultation and training on the accommodation process and other disability related issues upon request. Please review our website and feel free to contact our office if you have any questions or concerns.
- Include Disability Resources information in your syllabus. This information is found on the syllabus supplemental page.
- Take the appropriate steps when student provides you with a Letter of Accommodation (LOA) from Disability Resources (See below regarding LOA).
- Follow outlined procedures for providing a student with Proctored Testing and other accommodations.
- Maintain integrity of academic standards in your courses.
- Maintain confidentiality of student disability information, especially when announcing a Note Taking request.
- Communicate your concerns with the Disability Resources Coordinator, especially if you believe an accommodation causes a fundamental alteration in your course curriculum.
- Discuss any change of how an accommodation will be provided (prior to implementation) with the Disability Resources Program. Any alteration to accommodations must be approved by Disability Resources.
- Collaborate with the Disability Resources Program to provide quality services and equal access for students with documented disabilities.
Supplemental Form & Information
Proctored Test Request Form
Students: Please use this form to request a proctored test. Disability Resources will contact your instructor to obtain a copy of your test. If you decided not to use your proctored test accommodation or are unable to make a scheduled test you must contact Disability Resources.
**Please remember that ALL Proctored Test Requests must be submitted electronically at least 3 business days before the date of the test. If you have trouble please contact the Disability Resources at 928.226.4323 or 928.226.4391.
If you would prefer to turn in a paper version of this form please download the Proctored Test Request paper version.